Privacy Policy

Tutenlabs Inc. (“Tutenlabs”), located at 18117 Biscayne Blvd, #1427, Miami, Florida, USA, 33160, and accessible online at www.tutenlabs.com, is responsible for the use and protection of your personal information. This Privacy Notice explains how we collect, use, store, share, and safeguard your information when you interact with our services, products, applications, and website. We comply with applicable data protection laws in Chile, the United States, and the European Union (including GDPR), and adhere to security standards such as ISO 27001, NIST 800-53, and ISO 27701. 

By using our services, you agree to the terms outlined in this Privacy Notice. We encourage you to read it carefully. 

Information We Collect 

We collect different types of information depending on how you interact with us: 

Personal Identifiable Information (PII): This may include your name, email address, phone number, mailing address, billing information (for customers), employment details (for employees and candidates), and any other information you voluntarily provide to identify yourself. 

Usage and Browsing Data: We collect information on how you interact with our website and applications, including IP addresses, browser type, operating system, pages visited, time spent, clicks, and navigation paths. This helps us improve our services. 

Third-Party Information: We may occasionally receive information about you from third-party sources, such as business partners, to enhance our services or verify information you’ve provided. 

How We Collect Your Information 

We collect information through various interactions and technologies: 

• Directly from you: When you register for our services, complete forms on our website, communicate with us via email or phone, or engage with our team. 

• From third parties: We may receive information from partners, service providers, or publicly available sources. 

Use of Cookies and Similar Technologies 

We use cookies and similar technologies to enhance your website experience, analyze trends, manage the site, track user movements, and collect demographic information. 

What are cookies? Cookies are small text files stored on your browser or device when you visit our website. 

How we use them: To remember your preferences, improve site performance, and personalize content. 

Your choices: We clearly inform you of our cookie usage and obtain your explicit consent through a clear affirmative action. You can accept or reject cookies and configure your browser to notify you when cookies are sent or disable them entirely. Please note that some site features may not function properly if cookies are disabled. 

How We Share Your Personal Information and Why 

Tutenlabs may share your personal information with authorized third parties with whom we have a legal relationship, both within and outside the country, to fulfill the terms of our agreements with you and comply with applicable laws. 

We may also share your information with judicial or regulatory authorities if required to do so through a valid and lawful request. 

These types of sharing do not require your consent. 

Additionally, we may share your personal information for purposes related to marketing activities, such as events, campaigns, or other initiatives where we collaborate with clients, vendors, partners, or affiliates under any of our brands or services. 

How We Use Your Information 

We use your personal information for various purposes, always on a lawful basis and in compliance with applicable regulations: 

To Provide and Improve Our Services: 

• Manage and process your requests for products and services. 

• Improve the functionality of our website and applications. 

• Personalize your experience. 

• Provide technical support and respond to your questions, complaints, and claims. 

• Evaluate the quality of our services and conduct market research. 

For Communication and Marketing Purposes: 

• Send you information about new products, services, promotions, and offers (if you have consented). 

• Notify you about important changes to our services or policies. 

• Manage your participation in contests, sweepstakes, or loyalty programs. 

For Internal Operations and Legal Compliance: 

• Manage human resources processes (hiring, payroll, benefits, professional development). 

• Manage vendor and contractor relationships (registration, payments). 

• Conduct internal and external audits. 

• Comply with legal, regulatory, and contractual obligations. 

• Prevent fraud and ensure the security of our systems and data. 

• Share information across Tutenlabs and its affiliated companies as necessary for operations. 

Who We Share Your Information With 

We only share your information when necessary, with your consent, or as required by law: 

• Service providers: We work with third parties who help us operate our business (e.g., data analytics, IT services, payment processing). These providers are required to protect your information and use it only for the contracted purposes. 

• Affiliated companies: We may share your information with our affiliates and subsidiaries for operational and service-related purposes. 

• Business partners: With your consent, we may share information with partners to offer relevant products or services. 

• Legal and government authorities: We disclose information when required by law, in response to court orders, subpoenas, or to comply with legal or regulatory processes. We may also disclose information to protect our rights, property, or safety, or that of others. 

• In the event of a corporate transaction: If Tutenlabs undergoes a merger, acquisition, asset sale, or other corporate transaction involving a change of control, your information may be transferred to the acquiring entity. 

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

International Data Transfers 

Tutenlabs operates globally, which may involve transferring your personal data to countries outside your home jurisdiction, including the United States. We ensure any international transfers comply with applicable data protection laws and that your data remains protected. 

We conduct international transfers under the following safeguards: 

• Explicit consent: When you provide clear, affirmative authorization. 

• Standard contractual clauses: Using approved contractual terms that ensure an adequate level of protection. 

• Adherence to codes of conduct or certifications: To ensure compliance with data protection standards. 

• Legal exceptions: When transfers are necessary for public interest reasons, contract performance, or legal claims. 

We will not transfer your data to countries lacking adequate protection unless one of these safeguards applies. 

Data Security 

We implement robust technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include: 

• Access controls: Restricting access to authorized personnel only. 

• Encryption: Using encryption to protect data in transit and at rest, where appropriate. 

• Auditing and monitoring: Continuously monitoring systems and processes to detect and prevent threats. 

• Staff training: Regular training for employees on security and privacy best practices. 

• Incident response: Established plans for prompt action in case of security incidents. 

• Privacy impact assessments: Proactively assessing risks before introducing new data processing activities. 

Despite our efforts, no internet transmission or storage system can guarantee 100% security. 

Your Privacy Rights 

You have specific rights regarding your personal information, and Tutenlabs is committed to supporting your ability to exercise them. These rights include: 

• Right to access: Request a copy of the personal data we hold about you. 

• Right to rectification: Request corrections to incomplete or inaccurate data. 

• Right to erasure ("Right to be forgotten"): Request deletion of your data under certain circumstances. 

• Right to object: Object to the processing of your data for specific purposes (e.g., direct marketing). 

• Right to data portability: Receive your data in a structured, commonly used, machine-readable format and transfer it to another controller. 

• Right to withdraw consent: Withdraw your consent at any time when processing is based on consent. 

How to Exercise Your Rights 

To exercise any of these rights, please contact us at: contacto@tutenlabs.com. 

Your request should include: 

• Your full name and contact details. 

• Documents verifying your identity (and, if applicable, your representative’s). 

• A clear description of the personal data concerned and your specific request. 

We will respond within fifteen (15) business days. If additional time is required, we will inform you of the reason and the extended timeline, which will not exceed an additional ten (10) business days. 

Data Retention 

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law or our contractual obligations. Once your data is no longer needed, we securely delete it. 

Changes to This Privacy Notice 

Tutenlabs reserves the right to update or modify this Privacy Notice at any time. Significant changes will be communicated through our website or other appropriate means. We encourage you to periodically review this page to stay informed. The "Last Updated" date at the top of this notice reflects the latest revision.